App support emails and chats go unanswered
App support never answers emails, live chat or tickets, leaving merchants stuck with broken campaigns.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 19 August 2025 · last reported 13 November 2025
What's going wrong
Merchants using this Shopify app report that support requests sent by email or live chat go unanswered for weeks, sometimes with no reply at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.