Discount apps won't load or start after installing
Discount and promo apps fail to load or start after Shopify installation, showing error pages or hanging with no clear cause
Tier I · Proven The best-established problems.
5 public reports · first reported 29 April 2020 · last reported 14 October 2025
What's going wrong
Merchants installing discount, promo and offer apps on Shopify report the same failure: the install appears to succeed, but the app shows an error page, never loads on the storefront, or never starts working.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.