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Advertised free use turns out to be paid

The add-on is marketed as free but requires payment for real use.

Tier II · Emerging Problems that are still building up.

19 public reports · first reported 19 April 2023 · last reported 17 March 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Many Firefox users say this VPN add-on is advertised as completely free, with slogans such as free forever on its listing screenshots, yet real use requires a paid subscription.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 19 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.