Listing says free but install demands payment
Shopify apps listed as free charge merchants at install, or lack the free plan their listing promises, across several gift and add-on products
Tier I · Proven The best-established problems.
5 public reports · first reported 6 September 2024 · last reported 22 March 2026
What's going wrong
Merchants installing several Shopify gift and add-on apps report that the listing presents the app as free, yet after install they meet a payment request, a paid plan charged immediately, or only a short paid trial with no free tier.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.