Adding a card to the account fails with an error
Site owners cannot add a new card to their account; the add payment method step fails with an unable to add error.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 14 September 2023 · last reported 25 February 2025
What's going wrong
Customers of stores using this eWay gateway, including subscription shops, cannot save a new card to their account.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.