Add-on vendor ignores support tickets for months
Vendor support for this WHMCS payment add-on goes unanswered for months, even after repeated tickets and messages.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 March 2025 · last reported 29 May 2026
What's going wrong
Hosting companies using this WHMCS payment add-on report that the vendor stops answering support tickets and messages for months, leaving them with a module that does not work and no way to get help.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.