Add-on values missing from orders and emails
Customer add-on entries are lost or replaced by an internal bundle key on orders and confirmation emails, so owners must chase details.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 1 December 2025 · last reported 22 September 2026
What's going wrong
Shop owners who sell personalised or custom-configured products report that customer entries from the PPOM plugin sometimes vanish between checkout and the order record.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.