Add-on reports itself as not installed or disabled
The add-on shows a not installed or disabled error even when it is installed and enabled, so the VPN cannot start.
Tier I · Proven The best-established problems.
5 public reports · first reported 10 March 2025 · last reported 23 June 2026
What's going wrong
Some Firefox users of the Hoxx VPN Proxy add-on see an error saying the extension is not installed or is disabled, even after reinstalling and checking that it is enabled.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.