Add-on rejects correct login details
Login fails inside the add-on even when the email and password are correct, and the login loops or repeats.
Tier I · Proven The best-established problems.
18 public reports · first reported 20 December 2022 · last reported 1 November 2025
What's going wrong
Many Firefox users of the Surfshark browser add-on say they cannot sign in, even after resetting passwords and confirming their details.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 18 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.