Add-on quietly drops connection and needs restart
The VPN add-on stops working partway through a session and needs a browser restart or reinstall to recover.
Tier I · Proven The best-established problems.
12 public reports · first reported 3 October 2023 · last reported 2 August 2025
What's going wrong
Firefox users report that after a few minutes or hours the NordVPN add-on suddenly stops connecting, with all websites unreachable or the connection stuck in a grey state.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.