Add-on login fails even with correct DeepL account
The add-on rejects valid DeepL logins, showing login failed or 404 errors and making translation impossible even after a password reset.
Tier I · Proven The best-established problems.
6 public reports · first reported 1 April 2025 · last reported 24 December 2025
What's going wrong
Some people who pay for or use a DeepL account report that signing in through the Firefox add-on fails.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.