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Add-on fails in censored countries

The add-on cannot connect or sign in in censored countries because the provider site and login pages are blocked.

Tier I · Proven The best-established problems.

9 public reports · first reported 11 December 2022 · last reported 26 December 2024

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Firefox users in countries with internet censorship report that the Surfshark browser add-on does not work for them.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 9 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.