← Problems

Add-on demands an account before any use

Firefox users must create an account or register before the add-on does anything, and sign-up pages are sometimes unreachable.

Tier I · Proven The best-established problems.

10 public reports · first reported 3 October 2023 · last reported 11 April 2026

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Several Firefox users say the NordVPN add-on refuses to work until they create or log into an account, and that the sign-up path is confusing or gated behind the VPN itself.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 10 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.