Add-on choices vanish from orders and emails
Customer add-on selections disappear from orders, order emails and checkout after updates.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 26 February 2026 · last reported 14 August 2026
What's going wrong
Several site owners report that customer choices made in add-on fields are saved in the order data but no longer appear in the WooCommerce order screen, the order confirmation or the admin email.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.