Accounts lock after a card lapses or a plan changes
Accounts get locked after a card lapses or a plan changes, and paid features are pushed on users who used to have free access.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 25 July 2023 · last reported 31 March 2024
What's going wrong
Some users report that a lapsed card or a change to the paid plan left them unable to reach their account and passwords at all, instead of dropping to a limited free tier.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.