Account setup and activation dead-end users
New RoboForm users cannot finish account creation, activation codes never arrive, and master-password recovery is missing.
Tier I · Proven The best-established problems.
5 public reports · first reported 24 June 2023 · last reported 27 February 2025
What's going wrong
New and returning RoboForm users say the Firefox extension cannot finish setup: account creation fails, activation codes never arrive, and forgotten master passwords have no clear recovery path, sending people to a support page that does not help.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.