Account required before the VPN can be used
The add-on requires creating an account before any use, and the signup cannot be finished without another VPN.
Tier I · Proven The best-established problems.
11 public reports · first reported 28 July 2023 · last reported 11 April 2026
What's going wrong
Firefox users of the Surfshark browser add-on say they cannot use the VPN until they register, and some object to having to hand over an email address for it.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 11 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.