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Account cannot be closed or its master password changed

Account cannot be deleted, closed, or have its master password or email changed without a paid plan or the extension.

Tier I · Proven The best-established problems.

5 public reports · first reported 30 October 2023 · last reported 6 October 2025

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Some Firefox users cannot manage their accounts.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 5 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.