Automated campaigns switch on without merchant consent
Email marketing apps turn on automated campaigns at install or subscribe, sending to customers without the merchant enabling them or getting any notice.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 8 August 2020 · last reported 24 October 2025
What's going wrong
Merchants across several Shopify email and SMS marketing apps report that automated campaigns went live without them enabling anything or getting any notice.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.