The tool 2.3 update breaks labels and packet IDs
The tool 2.3.0 and 2.3.1 updates stop saving packet IDs, break label creation and block exports of older orders.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 2 July 2026 · last reported 7 July 2026
What's going wrong
After updating to version 2.3.0 or 2.3.1, several shops report that packet IDs stop being saved on orders, so tracking and label printing disappear and a retry can create duplicate shipments.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.